Frequently Asked Questions
We are currently located in the heart of New York City. All of our orders ship from our small warehouse in the city where we hand package every order.
SAAVAUNT is the perfect gift. So, great job on having amazing taste! We always go above and beyond to make your occasion an extra special occasion. Simply leave a note for us at checkout (Type of occasion, gift wrapping, etc)and we'll make your order extra special for your special someone. Still curious? Send us an email at firstname.lastname@example.org and we'll be happy to make your vision a reality!
We expedite our shipping and processing quickly so you can receive your parcel quickly. All orders will be sent 1-2 business days after your order is placed. Please allow 3-5 business days for the arrival of your parcel. If express shipping is selected at checkout (and order is placed before 1PM), we will process your order same day - please allow 2-3 days for the arrival of your parcel with express shipping.
All orders include a tracking number and insurance to assure a safe arrival of your parcel.Your tracking number will automatically be sent to your email upon the shipment of your order. You can track your parcel every step of the way using the official USPS website
We understand mistakes happen. Simply send us an email at email@example.com within 24 hours. Please include your first name, last name, and email address and we'll do our best to assist you!
We are so sorry about this! Please send your order number and photo of your defective piece to firstname.lastname@example.org and our team will be happy to resolve it!
You can pay in several ways! We accept all Major Credit/Debit cards. We also offer Klarna, a flexible online payment option that allows you to pay in 4 interest-free installments over the course of 6 weeks.
We strive for you to be 100% satisfied with your purchase. In the case you aren't happy, we may exchange your purchase for an item of equal value. You may also return your items for store credit to make a purchase at a later date. Please be advised, all exchanged/returned items must be Unworn, have no signs of wear or damage, in all its original packaging (box and pouch included)
We use precious metals to create our timeless designs. However, all metals aren't created equally.
Sterling Silver/14k Gold: A little love goes a long way! When not wearing your jewelry, be sure to store it in the pouch it came in. This will prevent scratching and the maintain colour Before applying scents, lotions and sprays.
Stainless Steel: TLC is always needed to keep their beauty for as long as possible. Scrub lightly with a jewelry cleanser. Make sure to rinse away any excess residue. You can also buff your stainless steel pieces gently using a jewelry cleaning cloth.